Last updated: 09/10/2025
- Introduction
iPlug Green Energy (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use the website at ipluggreenenergy.com.au and related services (the “Site”). This Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) published by the Office of the Australian Information Commissioner (OAIC). (oaic.gov.au
) By using our Site or providing us your personal information, you agree to the practices described in this policy. - What kinds of personal information we collect
We may collect the following types of personal information from you, depending on how you use our Site or services: Name, email address, phone number, postal address, property address (for eligibility or site evaluation), information related to your property (e.g. size, layout, current systems), information about your usage of the Site (e.g. IP address, browser type, pages visited, referring URL), cookie/tracking data, and other information you provide voluntarily (e.g. in forms, surveys, or communication). We will only collect sensitive information (such as health information) where you have given explicit consent and where it is reasonably necessary for our functions. - How we collect personal information
We collect personal information by fair and lawful means, including: when you fill in forms on our Site (e.g. eligibility checker, contact us form), when you email or otherwise contact us, from analytics tools, cookies, log files, and similar technologies, from third-party service providers (with your consent or where permitted by law), from publicly available sources (where permitted), and when you engage our services or request quotes. We will take reasonable steps to ensure you are aware that you are providing personal information at the time of collection, unless that is obvious. - Purposes for which we collect, hold, use and disclose personal information
We collect and use personal information for the following purposes: to assess your eligibility for rebates, services, or programs; to provide you with quotes, proposals, or services; to communicate with you (e.g. via email, phone, SMS) about your enquiry, updates, or marketing (if permitted); to improve, customise, and operate our Site and services; to send newsletters or promotional information (if you opt in); to respond to your requests, feedback or complaints; for internal recordkeeping, audit, and business operations; to comply with legal or regulatory obligations; and for any other purpose for which you provide consent. We will not use your information for a purpose other than those given above unless you agree or it is required or permitted by law. - Disclosure of personal information
We may disclose your personal information to our employees, contractors, agents or service providers who help us deliver our services (e.g. cloud hosting, analytics, marketing, email delivery), to government bodies or authorities if required by law, to third parties in connection with a sale, merger, reorganisation, or acquisition (with appropriate controls), to comply with legal obligations, court orders, or investigations, and to other parties where you have consented. If we disclose your personal information to recipients outside Australia, we will take reasonable steps to ensure they comply with privacy obligations equivalent to those under the Privacy Act. - Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, using industry-standard security measures (e.g. encryption, access controls, secure servers). We retain your personal information only for as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we will securely delete or de-identify it. - Cookies, analytics and tracking
We use cookies and similar tracking technologies to collect information about your use of our Site, to help us improve site performance, your experience, and for analytics and marketing. You may disable or block cookies via your browser settings; however, doing so may affect your ability to use certain features of the Site. We may use third-party analytics tools (e.g. Google Analytics) which collect usage data (e.g. pages visited, session duration). These tools may collect IP addresses and other technical data. - Access, correction and deletion
You have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete personal information, request deletion or de-identification of your personal information (to the extent permitted by law), and withdraw consent to certain processing or marketing communications. To make such a request, please contact us using the contact information below. We will respond within a reasonable period, subject to any legal constraints or costs. - Complaints and dispute resolution
If you believe we have breached this Privacy Policy or misused your personal information, please contact us first so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). - Changes to this Privacy Policy
We may change or update this Privacy Policy from time to time (for example, to accommodate changes in law or our practices). We will post the updated version on our Site, with its effective date. In some cases, we may notify you (e.g. by email) of material changes. - Contact us
If you have any questions about this Privacy Policy or want to exercise any of your privacy rights, please contact: iPlug Green Energy | Email: iPlug.Elec@gmail.com | Phone: 0413 498 499 - Additional notes / disclaimers
This Privacy Policy is provided in plain language. The Policy is regulated by Australian law; if you are located outside Australia, additional laws may apply. This policy does not create a contract or guarantee; your privacy rights are subject to legal and regulatory requirements.